Returns

All purchases made using Affirm are Final Sale.

Returns and exchanges are accepted within 14 days of purchase except for artwork, sale items, custom furniture, and floor models which are all final sale.  Items must be undamaged and in original condition. Any item marked Final Sale on our website, Instagram, or in-store, is not eligible for return, exchange or store credit. Please contact us at 214-213-7331 in order to begin your returns process.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. The buyer is responsible for return shipping costs.

Refunds will be processed upon the receipt and inspection of returned items. Please allow 3-7 business days to process.

Local pickup orders that are not picked up within 7 business days (unless otherwise communicated to The Collective), will be refunded, and a 20% restocking fee will apply.


Artwork

Due to the custom and limited nature of the artwork, all art is final sale.

All artwork ships within 2 weeks, or is available for local pickup at our Dallas showroom. Shipping charges are not included in this estimate and will be invoiced separately. Once the artwork selection and shipping invoice have been paid, your piece will be prepared for transit.  We employ a trusted network of couriers that specialize in moving fine art.  This allows your investment to be protected and handled with care.  Any artwork over the size of 30 x 40 will need an art courier for delivery vs. a common carrier like FedEx or UPS.

If you would like a shipping quote on this item before purchasing, please call our store at 214-213-7331.


Custom Furniture

All custom furniture and made-to-order items are final sale.

Custom furniture lead times are currently 14-16 weeks and can vary based on material availability, workload, and transit times. Please allow additional time for your custom piece to ship via White Glove delivery which ensures that your piece is carefully packed, transported, and placed in your home carefully. Delivery is an additional cost and will be invoiced separately based on your location and the number of pieces you are ordering.  

Made-to-order items such as custom pillows, rugs, linens, draperies, and wallpaper are final sale and are not refundable.

If you would like a shipping quote on this item before purchasing, please call our store at 214-213-7331.


Damaged Items

Although rare, sometimes damage may occur to a package by the carrier.  Please be sure to fully inspect your items upon arrival, and immediately let us know if there are any issues. Damages must be reported no more than two days after delivery. We will need photos of the damaged item itself, along with three photos of the exterior of the box in which your item arrived.  You may email this information to info@thecollectivedallas.com and we will process your claim and return within 24 hours.  Depending on your method of payment, returns can take 3-7 business days to process.