Below are some commonly asked questions about The Collective.
If you don’t see the information you need, simply send us an inquiry here and we will get right back to you!
Do you have a storefront, and what are your hours?
Yes, we have a retail storefront open to designers and design lovers alike! Our store is open Monday through Friday, 10:30am-4pm and Saturday 11am-3pm. We are closed on Sundays. Our address is 5838 Live Oak Street, Dallas, TX 75214.
Parking is available in front of our building, across the street, or in the adjacent parking lot at 5818 Live Oak.
What is the best way to contact the store?
Call or text 214-213-7331 during store hours, or email firstname.lastname@example.org
Do you ship?
Yes, we do! We ship all of our products across the country. Some items may require specialized shippers or couriers such as custom furnishings, large scale artwork, and some antiques. Please see our Shipping + Returns page for more information. At this time, we are unable to ship internationally.
What is local pickup?
If you are within driving distance, you may select Local Pickup as your shipping option when purchasing online. We require pickup within 7 business days. Please communicate with us as quickly as possible if you are unable to make the pick-up date. Those purchases not picked up and lacking communication will be refunded to the original method of payment, less a 20% restocking fee (unless the item is final sale).
What forms of payment do you accept?
We accept all major credit cards or cash. You may also use Paypal or Affirm for online purchases.
Art and Design:
Do you offer a trade program?
We have a fantastic trade program that provides consideration to qualified interior designers, builders, and architects. You can apply for a trade account here.
Do you offer interior design services?
Yes! We are a full -service interior design firm working with families across Texas. We specialize in ground up construction, renovation, and interior furnishings. We also offer a la carte’ services for smaller projects such as draperies, art consultation, styling, and custom furniture design. Please submit your design inquiry for more information!
I love a piece of artwork in your store, but it’s the wrong size. Can I have a different size created?
Most of our artists accept commission requests, however these unique pieces will be subject to the timeframe and pricing set forth by each individual artist. The Collective acts to facilitate commissions between the client and artist and will be the point of contact for each party. If you are interested in a commissioned art piece, please contact email@example.com.
I am an artist and would like for you to consider my work. How do I submit?
We love meeting new and emerging talent! Please click here to submit your work. Someone from the team will be back with you within 5 business days.
I want to purchase an item that is sold out on your website. Can I preorder, or get on a waitlist?
In most cases, yes, if there is incoming stock and it will be replenished in a timely manner. Please contact firstname.lastname@example.org for more information on a specific piece.
Are you hiring?
We are constantly growing, and all career opportunities and open positions will be listed on our Careers page.
Do you make your own furniture?
Yes! We have a full line of custom furniture that we design and is handcrafted by talented artisans here in our Dallas workroom. We are also able to customize each piece or work with you to create a one-of-a-kind furnishing of heirloom quality.
What if I need a different color or size?
We can handle that too! Each piece is made to order. We will discuss each piece with you in detail, including dimensions, material, hardware, fabric, etc.
What materials do you offer?
We work with various wood species, namely white oak, cherry, maple, walnut, zebrawood, and burlwood. Wood is a natural material; no two pieces are alike. When applying a stained finish, there will be variations in the grain and knots.
We can access any fabric or wallpaper and love to use grass cloth and vinyl on our case goods. If you have children or are concerned about spills, our vinyl grass cloth products are wipeable and cleanable, while a natural grass cloth, raffia, or sisal can easily stain or mark. We highly recommend a glass top for grass cloth products and can provide that at an additional charge.
Our furniture is painted in either high gloss or matte lacquer, a durable and time intensive paint process. We can match any color from Sherwin Williams, Benjamin Moore, or Farrow and Ball. We suggest a glass top for any lacquered piece that will be heavily used such as a coffee table or dining table.
How do I place an order?
If you want to choose an item from our Classic Line, you can easily purchase online. We will contact you the next business day to discuss the order and make any changes that you need. Please note that some changes may affect the cost of the piece (adding glass, adding a rocking or swivel mechanism, changing the dimensions drastically, requesting a different material, and so on).
Should you like to design something completely bespoke, simply reach out to us via the contact form or email us directly at email@example.com.
How do you handle shipping?
Delivery in DFW is $180 for up to 6 pieces. Outside DFW we only allow White Glove shipping and will provide you with an estimate before you purchase. Should you like to use your own shipper, you may do so, however, we will require you to sign a release of liability and we are not responsible for any damages after the piece leaves our workroom. White Glove shipping can take up to 3 weeks once the piece is picked up and packed for shipping.
What are your lead times?
We try to keep our lead times to a minimum and focus on keeping them at 14-16 weeks or faster. There are certain times of the year where lead times can increase due to an influx of orders (September – January), however, those leads times are updated on our website under each item. Our workroom is closed for 2 weeks between Christmas and the New Year to recharge and be with their families, so this time of year should be considered when placing an order. Please allow extra time for transit if you are out of state and allow for COVID delays on material.
How does payment work?
Due to the custom nature of our products, we require 100% payment in full up front along with a signed work order before your piece is placed in queue. Shipping is invoiced once your piece is dry and ready to be shipped. Once shipping is paid, we allow your piece to leave our workroom. All purchases are final sale.
What if my piece arrives damaged?
Although we entrust our work with verified, insured shippers, there are damages from time to time. We will handle claims on a case-by-case basis and make sure that you are happy with your piece. Upon delivery, fully inspect your item and notate the damage and report it on the Bill of Lading that the shipper provides. Take photos of the piece, all packaging, and retain the packing documentation. Claims are filed with the shipping company and not with The Collective. We will accept claims reported within 24 hours of delivery.
Do you sell your floor samples?
We do sell our floor samples, however space is limited and they move quickly. All floor samples are final sale regardless of condition. If there is any damage to the piece due to it being in the showroom, we will notate that online. A floor sample does not guarantee a discount.
How do I care for my piece?
For all painted, lacquered, wood, and vinyl grass cloth we recommend using a damp microfiber cloth. We avoid the use of household cleaners as they can have a reaction with the chemicals in the lacquer or stain and can damage the finish. Do not scoot items across your Collective Label case good as it can scratch the finish. Remove felt pads or silicone pads from the bottom of tabletop lighting and accessories as it too has been known to react with some paints in a negative manner.
Upholstery care is based on the recommendation of the specific upholstery vendor and will be provided to you with your piece. We offer performance fabrics that are stain, soil and fade resistant, along with treatments for fabrics that are not performance grade.