FAQ

Below are some commonly asked questions about The Collective. If you don’t see the information you need, simply send us an inquiry here and we will get right back to you!

 store:

Do you have a storefront, and what are your hours? 

Yes! Our store is open Monday through Friday, 10:30am-4pm and Saturday 11am-3pm. We are closed on Sundays. Our address is 5838 Live Oak Street, Dallas, TX 75214.

Currently, we are undergoing construction and renovations so please excuse the mess! Parking is available in front of our building, across the street, or in the adjacent parking lot at 5818 Live Oak. 

What is the best way to contact the store?

Call or text 214-213-7331 during store hours, or email info@thecollectivedallas.com

Do you ship?

Yes, we do! We ship across the US, including furniture, florals and artwork. Please see our Shipping + Returns page for more information. At this time, we are unable to ship internationally, as we cannot ensure our pieces will make the trip unscathed!

What is local pickup?

If you are within driving distance, you may select Local Pickup as your shipping option when purchasing online. We require pickup within 7 business days. Please communicate with us if this will be an issue for you. After 7 days, your purchase will be refunded to the original method of payment, and  is subject to a small restocking fee. 

What forms of payment do you accept?

We accept all major credit cards, cash, check or PayPal. At this time, we do not accept Venmo. 

art and design:

Do you offer a trade program?

We have a wonderful trade program that has many different benefits. Qualified interior designers, builders, and architects with a valid business license and Tax ID can apply here.

Do you offer interior design services?

Yes! We are a full -service interior design firm working with families across Texas. We specialize in ground up construction, renovation, and interior furnishings. We also offer some ancillary services for smaller projects such as draperies, art consultation, styling, and custom furniture design.

I love a piece of artwork in your store, but it’s the wrong size. Can I have a different size created?

Commissioned artwork is accepted for all of our artists but will be subject to their particular timeline and capacity. The Collective acts to facilitate commissions between the client and artist and will be the point of contact for each party. If you are interested in a commissioned art piece, please contact alisa@thecollectivedallas.com.

I am an artist and would like for you to consider my work. How do I submit?

Please email info@thecollectivedallas.com with your information including your website and Instagram handle and we will respond to you within 48 hours.

I want to purchase an item that is sold out on your website. Can I preorder, or get on a waitlist?

In most cases, yes, if the item is available. Please contact alisa@thecollectivedallas.com for more information on a specific piece.

Are you hiring? 

We do hire from time to time and when a position is available, we will post on Instagram. In the meantime, please submit your resume and portfolio to info@thecollectivedallas.com or visit our Careers page for updates. 

custom furniture

Do you make your own furniture?

Yes! We have a full line of custom furniture that we design and is handcrafted by talented artisans here in Dallas. Our Classic Collection can be found here. We can also work with you to create a completely unique heirloom quality piece that will last a lifetime.

What if I need a different color or size?

We can handle that too! Each piece is made to order. We will discuss each piece with you in detail, including dimensions, material, hardware, fabric, etc.

What materials do you offer?

We work with all wood species including oak, maple, cherry, walnut, burlwood, zebrawood, sycamore, Because wood is a natural material, no two pieces are alike. When applying a stained finish, there will be variations in the grain and knots.

We can access any fabric or wallpaper and love to use grasscloth and vinyl on our casegoods. If you have children or are concerned about spills, our vinyl grasscloth products are wipable and cleanable, while a natural grasscloth, raffia, or sisal can easily stain or mark. We highly recommend a glass top for grasscloth products and can provide that at an additional charge.

Our furniture is painted in either high gloss or matte lacquer, a durable and time intensive paint process. We are able to match any color from Sherwin Williams, Benjamin Moore, or Farrow and Ball. 

How do I place an order?

If you want to choose an item from our Classic Line, you can easily purchase online. We will contact you the next business day to discuss the order and make any changes that you need. Please note that some changes may affect the cost of the piece (adding glass, adding a rocking or swivel mechanism, changing the dimensions drastically, requesting a different material, and so on).

Should you like to design something completely bespoke, simply reach out to us via the contact form or email us directly at info@thecollectivedallas.com. 

How do you handle shipping?

Delivery in DFW is $180 for up to 6 pieces. Outside DFW we only allow White Glove shipping and will provide you with an estimate before you purchase. Should you like to use your own shipper, you may do so, however, we will require you to sign a release of liability and we are not responsible for any damages after the piece leaves our workroom. White Glove shipping can take up to 3 weeks once the piece is picked up and packed for shipping.

What are your lead times?

We try to keep our lead times to a minimum and focus on keeping them at 8-10 weeks or faster. There are certain times of the year where lead times can increase due to an influx of orders, however, those leads times are updated on our website under each item. Please allow extra time for transit if you are out of state and allow for COVID delays on material.

How does payment work?

Due to the custom nature of our products, we require 100% payment in full up front along with a signed work order before your piece is placed in queue. Shipping is invoiced once your piece is dry and ready to be shipped. Once shipping is paid, we allow your piece to leave our workroom. All purchases are final sale. 

What if my piece arrives damaged?

Although we entrust our work with verified, insured shippers, there are damages from time to time. We will handle claims on a case by case basis and make sure that you are happy with your piece. Upon delivery, fully inspect your item and notate the damage and report it on the Bill of Lading that the shipper provides. Take photos of the piece, all packaging, and retain the packing documentation. Claims are filed with the shipping company and not with The Collective. We will accept claims reported within 24 hours of delivery.

Do you sell your floor samples?

We do sell our floor samples, however space is limited and they move quickly. All floor samples are final sale regardless of condition. If there is any damage to the piece due to it being in the showroom, we will notate that online.

How do I care for my piece?

For all painted, lacquered, wood, and vinyl grasscloth we recommend using a damp microfiber cloth. We avoid the use of household cleaners as they can have a reaction with the chemicals in the lacquer or stain and can damage the finish. Do not scoot items across your Collective Label Casegood as it can scratch the finish. Remove felt pads or silicone pads from the bottom of tabletop lighting and accessories as it too has been known to react with some paints in a negative manner.

Upholstery care is based on the recommendation of the specific upholstery vendor and will be provided to you with your piece. We offer performance fabrics that are stain, soil and fade resistant, along with treatments for fabrics that are not performance grade.